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| Customer Satisfaction | Mystery Shopping | Quality Assurance | Scorecards |
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Hospitality companies spend millions of dollars in time and effort training their employees to follow standards of operation that result in desired outcomes. To measure the effectiveness of this training from a customers point of view; mystery shopping provides a valuable service to identify the strengths and weaknesses of any training program. Statability's Mystery Shopping Program is a user-friendly, Web-based application that facilitates easy and immediate upload of data from shoppers across the country. Statability reporting provides real-time feedback, with built-in training modules to assist management with the ability to identify how and where to focus time in staff training.
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