 |
|||||||
 |
|||||||
 |
|||||||
 |
|||||||
|
|||||||
 |
|||||||
 |
|||||||
 |
|||||||
 |
|||||||
 |
|||||||
 |
|||||||
 |
FOR IMMEDIATE RELEASE:
September 5, 2001
AMERICINN ANNOUNCES AN INNOVATIVE MYSTERY CALL PROGRAM FROM THE ALLIANCE BETWEEN HSA INTERNATIONAL AND STATABILITY
Ft. Lauderdale, FL - AmericInn International, LLC announces an innovative customer service program from the alliance between HSA International and Statability. The Mystery Call Program offers a unique quality evaluation program for reservations sales staff. AmericInn® plans to improve call conversion ratios, enhancing sales opportunities, and increasing guest relationships. Developed by industry training and quality assurance specialists HSA International and alliance partner Statability, with customized criteria for AmericInn® locations, the program provides real-time evaluation of Guest Services Representatives. According to AmericInn International, LLC Director of Franchise Services, Jonette Dassow, "This program not only evaluates the effectiveness of reservation sales efforts, but provides immediate feedback and training re-enforcement. This allows the greatest potential for improving Guest Service Representative's sales skills."
This web-based program is designed to improve customer service and sales techniques. At the same time it simplifies on-site management and training, and provides a benchmarking system among participating properties. Adds HSA International's President Doug Kennedy, "AmericInn® now has the advantage to instantly spot opportunities for coaching their Guest Services Representatives or recognize their achievements when following the company specific selling criteria." The system allows for real-time observation, rating and adjustment of employee capabilities, costing less than traditional reporting methods by mail.
Data collected through the mystery call services to AmericInn® are made available for review by the property as soon as calls are completed, with "real time" access - 24/7 -- through web-based reports. Guest Services Representatives are evaluated on criteria that are customized for the property, with results posted instantaneously. This ensures that there is no delay between the collection point and time of accessibility to the property. An additional feature for AmericInn® properties to utilize is the on-line coaching tips, once a score is reviewed. Reservation sales staff obtains instant coaching to improve performance before answering another call from a guest.
AmericInn International, LLC based in Minneapolis, Minn., is dedicated to providing travelers a quiet night's stay, particularly through its unique masonry construction - a feature exclusive to the AmericInn Lodging System. AmericInn® is one of the fastest growing privately held lodging chains, with more than 160 properties currently open and more than 200 scheduled to be open in the coming year. For reservations at AmericInn® destinations, call 800/634-3444, or visit the AmericInn® website at www.americinn.com.
HSA International specializes in the design, development and delivery of blended solutions offerings created especially for the hospitality industry; including workshops, seminars, mystery calls, workplace displays and job aids, operations manuals and other tools for human resources development. You can reach HSA at 954/432-7301 and www.hsa.com.
Statability provides customized reporting packages that are delivered via the World Wide Web. These reporting tools enable all levels of management to quickly and easily tap into the company's business results. This instantaneous knowledge allows managers at all levels of the organization to make informed decisions to improve their operation. You can reach Statability at 952/322-5865 and www.statability.com.
Contact:
Lauren Piscopo
1601 N. Palm Ave., Suite 211
USA - Pembroke Pines, FL 33026
Phone: 954-432-7301
Fax: 954-432-8677
E-mail: lpiscopo@hsainternational.com
Organization:
HSA International
www.hsa.com
1601 North Palm Avenue, Suite #211
United States - Pembroke Pines, FL33026-3241
Phone: 954-432-7301
Fax: 954-432-8677
Email: hsa@hsa.com